Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@zaelahboutique.com. Please note that returns need to be sent to the following address: 777 NW 72ND AVENUE SUITE 1009 MIAMI FLORIDA 33126
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@zaelahboutique.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@zaelahboutique.com.
Return & Exchange Policy
At Zaelah Boutique, all sales are final. We do not offer refunds or returns for monetary reimbursement.
Exchanges
We only offer exchanges for eligible items.
To be eligible for an exchange:
- You must contact us within 5 days of receiving your order to request an exchange.
- The item must be received back by our store within 15 days of the delivery date.
- Items must be in their original condition, with tags attached, and free of stains, odors, damage, washing, or signs of excessive wear.
- Items must be returned in the original packaging when possible.
- Proof of purchase or order confirmation is required.
To request an exchange, please contact us at info@zaelahboutique.com.
If your exchange request is approved, we will provide instructions on how and where to send your package. Items sent back without prior approval will not be accepted.
Return address:
711 NW 72nd Ave, Suite 1009, Miami, FL 33126
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at info@zaelahboutique.com so we can review the issue and assist you accordingly.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Gift cards
- Personalized or custom-made products
- Beauty or personal care items
- Perishable goods
- Hazardous materials, flammable liquids, or gases
If you have questions regarding a specific item, please contact us before purchasing.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Contact Us
For any questions regarding exchanges or your order, please contact: