Shipping Policy

Thank you for shopping with Zaelah Boutique.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.

During high-volume periods, launches, sales, or holidays, processing times may be slightly extended.

Shipping Times

Estimated shipping times are provided at checkout and may vary depending on the shipping carrier and destination.

Once your order has shipped, you will receive a tracking number via email.

Please note that shipping delays caused by the carrier, weather, or other circumstances outside of our control may occur.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Zaelah Boutique is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping address, please contact us immediately at info@zaelahboutique.com.

Lost, Stolen, or Delayed Packages

Once a package has been shipped and accepted by the carrier, Zaelah Boutique is not responsible for lost, stolen, or delayed packages.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Order Issues

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at info@zaelahboutique.com with your order number and photos of the issue.

International Shipping

Shipping times for international orders may vary depending on customs processing and local carriers. Customers are responsible for any customs duties, taxes, or import fees that may apply.